Service
Service concept and related services policy statement
Services:
To help customers achieve value added products
Service point:
We cherish every opportunity to serve our customers, because they will be successful accumulation.
Services starting point:
First, from the customer's position to consider and analyze the problem.
Attitude:
Positive analysis and processing problems and put forward constructive solutions; the first point of time to improve their own problems, to keep every commitment to customer satisfaction.
Service:
1. Yong Jun, the product sold by the company due to quality problems, the company promises a year of free maintenance, maintenance of life
2. Products in the normal warranty period, the right, under normal use because of their quality problems caused by hardware failure, Jun Yong provide free maintenance service.
3. Warranty period will be implemented following paid maintenance services:
The following causes damage to the product, the company received proper maintenance:
a. the user test machine, failure to properly access the power specification requirements, due to unstable voltage grid without taking any regulation, which leads to product failure or burn out;
b. is not due to natural disasters and other accidents caused by anti-factor fault damage.
c. a live demonstration of equipment operation to protect the appearance without even the appearance of damage, scratches obvious stains can not be cleared may result in losses to the Company and so on situation.
d. the date the label has been destroyed or altered
e. without prior permission of the product disassembly, repair, alterations caused by failure, injury.
f. Other non-product-quality problems caused by failure, injury (including return and shipping damage when packaged properly.)
4. Product-warranty maintenance requirements:
Products over the warranty period, no major damage to the device, there is still maintenance value, I paid the company can provide repair, replacement parts will be charged for the cost.
